| General
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Broker
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| What is the company's focused direction?
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| Does the company have a published service commitment?
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| What are the major goals for the company and how do you plan to achieve them?
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| What market share does your company hold?
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| What yardstick do you use to measure your success?
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| Do you see yourself as a buying or listing company?
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| Training
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Broker
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| How do you train new representatives on areas not covered in school (I.e. TREB and RECO)
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| Specifically what kind of training do you have available to make me successful at finding and qualifying buyers?
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| What training do you have to develop my listing skills?
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| Who does training in your office and what real estate experience do they have?
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| How am I specifically trained (off-thecuff, lecture, roleplaying, etc)
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| What other responsibilities does your trainer have?
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| Do you have scheduled training programs? If so what is the schedule?
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| Do you have trainers who will go out in the field with me if I need help with my first few transactions?
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| May I see your training materials?
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| What does training cost me?
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| Support Services
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Broker
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| What software do the secretaries use to assist the sales reps?
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| Who is available during the day to answer any questions?
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| Who do I see if the Broker is busy?
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| Is there anyone personally responsile for ensuring that my business is successful?
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| How many days a week is the office open and what are the hours?
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| How many computers does the company have available to the reps?
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| How do you ensure that the support staff are good at their jobs and really care about the business?
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| What programs are the support staff trained on?
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| How does the support staff greet customers?
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| What other services do you offer which will provide a more complete service to my clients?
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| What do the support services cost me?
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| Technology Assistance
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Broker
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| What kind of software programs do you train your reps on?
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| Do you provide your software programs at no cost to your reps?
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| Is there a contact manager program available at no cost to your reps?
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| What is a contact manager?
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| Do you computer-generate offers? If so, which program do you use?
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| Do you have a Web site? What is the address?
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| Who is responsible for the upkeep of your Web site?
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| Are there any costs to the sales reps associated with your Web site?
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| Do I need a computer?
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| Do you provide any additional training on TREBVision?
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| Which programs can I access from my home computer?
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| Do you have a computerized listing presentation?
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| Sales Tools and Systems
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Broker
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| What marketing tools does the company have for a sales rep to help them do their job more effectively?
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| Does the company supply the sales rep with a listing presentation manual (at no cost)
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| Does the company supply the sales rep with a buyer presentation manual (at no cost)
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| Can you show me how you would use the listing presentation manual?
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| What tools are available for prospecting? How much do they cost?
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| What tools are available to help qualify and control buyers?
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| What tools are available to help qualify and service listings?
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| What tools are available to help me run a successful Open House?
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| Does the company have any theme promotions which the sales rep can access?
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| What kind of personal promotional materials are available for the sales rep (ad slicks, camera ready artwork, etc).
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| Business Generation
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Broker
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| What does the company do to help the rep generate business (aside from a phone and a desk)
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| Do you get any leads/referrals from the Broker network?
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| Who distributes out-of-town referrals when they come to your office and how they are distributed?
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| Do you get any business from your mortage company? How are these leads distributed?
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| How are walk-ins and call-ins distributed?
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| Do selling managers/brokers get the walk-in/call-in business?
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| How big is your franchise's business referral network?
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| Office Atmosphere
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Broker
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| What does the company do to make the office a fun place to work?
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| Does the company have any kind of awards/recognition programs?
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| How frequently does the company run contests and what are the prizes?
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| Does the company have any kind of annual convention or get-together focussing on business development and networking opportunities?
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| Commission Plans
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Broker
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| Do you maintain a commission plan for your sales reps?
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| What kind of commission plan do you have (i.e. rent-a-desk, full-service)
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| What kind of franchise fees do I pay? How much each month/year?
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| How frequently can I change my plans?
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| What can the company do to save costs?
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